20 March, 2008
12 March, 2008
The Good Old Days
28 February, 2008
A Rose By Any Other Name....
I like the specials in Lidl. I've mentioned this before. I'm nearly always tempted by something there - luckily I do talk myself down most of the time, and I've avoided having a house full of stuff that I don't use or need (just one room of same).
Today they had gardening stuff. Not really my cup of tea, but I had a look none the less since I was there. I could not believe my eyes. They had, for the meagre price of €5.99, Zinc Plant Pots.
The description from their sheet and web site reads as follows
To me, a gardening dunce, it looked like a bucket. I had to ask my more experienced better half what she thought it was.
"Bucket" she replied.
"'Tis not", I chortled, "'tis a Zinc Plant Pot!"
"It's a bucket", she retorted, "There's even a great big label on the side saying bucket".
There was.
Marketing say Plant Pot, everyone says Bucket....
Today they had gardening stuff. Not really my cup of tea, but I had a look none the less since I was there. I could not believe my eyes. They had, for the meagre price of €5.99, Zinc Plant Pots.
The description from their sheet and web site reads as follows
Zinc Plant Pot
* 12L rustic style plant pot with wooden hand grip
* Size: Ø 29cm, height 25.5cm
* Price per item
To me, a gardening dunce, it looked like a bucket. I had to ask my more experienced better half what she thought it was.
"Bucket" she replied.
"'Tis not", I chortled, "'tis a Zinc Plant Pot!"
"It's a bucket", she retorted, "There's even a great big label on the side saying bucket".

There was.
Marketing say Plant Pot, everyone says Bucket....
26 February, 2008
Setanta Sports Not So News
While recently trying to find out the latest score in a soccer match I had the great idea of checking it on Setanta Sports News. If you haven't had the pleasure of seeing the channel, I'll try and describe it. It's one of those news channels which try to fit as much information as they can on the screen at one time. A combination of news tickers, vidi-printer, league tables, and the bit of screen that's left is used to switch between the presenter and score updates.
While waiting for an age for the latest score from the Champions league games, I was being bombarded with the latest scores from reserve games of the lower leagues. The score ticker then switched to the Scottish Premier league, which had one game in progress. At the same time, the ever excited and enthusiastic host gave some insightful and informed information to the same game while the latest score was flashed onto the screen.
You have to wonder where they get their latest scores from....
While waiting for an age for the latest score from the Champions league games, I was being bombarded with the latest scores from reserve games of the lower leagues. The score ticker then switched to the Scottish Premier league, which had one game in progress. At the same time, the ever excited and enthusiastic host gave some insightful and informed information to the same game while the latest score was flashed onto the screen.
You have to wonder where they get their latest scores from....
09 February, 2008
New Original
30 November, 2007
Breaking Up Is Hard To Do
During the summer there was a promotion where you could get Setanta Sports free for two months. Sounded like my type of deal, so I took advantage of it and signed up. The deal was you got the entire package of channels for August and September. It coincided with the start of the new season of the Premier League, and the rugby world cup so there was plenty to watch. They took my details, enabled the channels and said someone will give me a call near the end of the two months to see if I want to sign up for longer.
Two months later, while watching the Ireland v France rugby game, I get a call from them! In the middle of the game. I quickly told them it was a bad time i.e. I'M WATCHING THE GAME! What type of sales person would call to sell their sports package at the same time as you're watching one of the key games they were showing?!
A few days later, someone called again at a less sensitive time. They asked me what I thought of the service and would I like to sign up. I was honest with him and said I hadn't watched it much over the two months. I'd seen a few rugby matches but maybe only two soccer games. I just didn't have the time since many of the games they show are at 3pm on Saturday. So I said I wasn't going to pay €18 a month for channels that I wouldn't be watching.
The guy said that since I was already with them, he could give them to me for €9 a month for 3 months. I thought about it and hummed and hawed, all the time he was being a bit pushy, almost Mrs. Doyle type, saying "You know you want it" "It's only €9" go on go on go on. I caved in and signed up. Sure it's only €9, and I'll have the games around Christmas.
He told me if I wanted to cancel at any time, just call. You also had to give a months notice.
Two of the three months has gone by, and I noticed in my diary that I had a note to call and cancel. So I called yesterday.
I got through to customer service. The guy asks some questions to confirm who I was, and then updated my details before asking me how could he help me.
"I want to cancel my subscription"
"Why do you want to do that"
"'Cos I don't watch it enough, and I'm not going to pay €18 a month for something that I'm not going to watch"
"Ok. I'll have to put you through to an accounts manager to have you disconnected. You'll have to give him this reference number"
So he gave me a number and then asked did I have the phone number, if I wanted to call them again. I was wondering why I'd want to call again but anyway...
"Yes. It's 0818 20 30 40"
"No" says he. "It's..." and proceeds to give me the UK number. I interrupted him and told him I was in Ireland.
"Of course you are. Sorry. The number is 0818 20 30 40!
...
"That's the number you just gave me. Sorry"
Then he transferred me.
The new guy asked for my number. I said that I wanted to disconnect and I was giving my months notice and that I had a reference number. I read out the number.
"Sorry what was the number? I couldn't hear it. You're breaking up."
I repeated it.
"No. Sorry. Can't hear it"
I repeated it.
"No. Sorry. It's very bad"
I read out the first couple of letters
"Yeah."
I read the next couple
"No. Sorry. You're breaking up"
My end of the line was fine. I could hear the guys around him perfectly well as they talk with enthusiasm about who would get the Scottish managers job. I was starting to see why I might want to call back...
"Can you hear me now?"
"Yes that's much better"
I was a wonder how well it improved considering I didn't do anything (since I was calling from my desk phone)
I repeated the number and he managed to hear it all! Wonder of wonders.
He proceeded to ask me some questions to confirm who I was. This was followed by
"Why do you want to disconnect?"
"I don't watch it enough and I can't justify paying €18 a month for something I don't watch"
"Do you know what you get for €18 a month?!" he said with great bravado.
"Yes. The same channels that I'm not watching for €9 a month"
"Why don't you watch them?"
"I don't have the time"
"Why don't you have time?"
"Because I have a life"
I think that the line must have mysteriously gone bad again because he replied
"Is it work?"
I wonder if he use to work with the Samaritans or some other counselling service.
"Yeah" I told him. Anything at this stage to get him to disconnect me.
Then finally he agree to disconnect me in 30 days time.
Phew.
As a friend of mine said after
"People who think nothing is impossible have never tried to cancel a Readers Digest subscription".
Two months later, while watching the Ireland v France rugby game, I get a call from them! In the middle of the game. I quickly told them it was a bad time i.e. I'M WATCHING THE GAME! What type of sales person would call to sell their sports package at the same time as you're watching one of the key games they were showing?!
A few days later, someone called again at a less sensitive time. They asked me what I thought of the service and would I like to sign up. I was honest with him and said I hadn't watched it much over the two months. I'd seen a few rugby matches but maybe only two soccer games. I just didn't have the time since many of the games they show are at 3pm on Saturday. So I said I wasn't going to pay €18 a month for channels that I wouldn't be watching.
The guy said that since I was already with them, he could give them to me for €9 a month for 3 months. I thought about it and hummed and hawed, all the time he was being a bit pushy, almost Mrs. Doyle type, saying "You know you want it" "It's only €9" go on go on go on. I caved in and signed up. Sure it's only €9, and I'll have the games around Christmas.
He told me if I wanted to cancel at any time, just call. You also had to give a months notice.
Two of the three months has gone by, and I noticed in my diary that I had a note to call and cancel. So I called yesterday.
I got through to customer service. The guy asks some questions to confirm who I was, and then updated my details before asking me how could he help me.
"I want to cancel my subscription"
"Why do you want to do that"
"'Cos I don't watch it enough, and I'm not going to pay €18 a month for something that I'm not going to watch"
"Ok. I'll have to put you through to an accounts manager to have you disconnected. You'll have to give him this reference number"
So he gave me a number and then asked did I have the phone number, if I wanted to call them again. I was wondering why I'd want to call again but anyway...
"Yes. It's 0818 20 30 40"
"No" says he. "It's..." and proceeds to give me the UK number. I interrupted him and told him I was in Ireland.
"Of course you are. Sorry. The number is 0818 20 30 40!
...
"That's the number you just gave me. Sorry"
Then he transferred me.
The new guy asked for my number. I said that I wanted to disconnect and I was giving my months notice and that I had a reference number. I read out the number.
"Sorry what was the number? I couldn't hear it. You're breaking up."
I repeated it.
"No. Sorry. Can't hear it"
I repeated it.
"No. Sorry. It's very bad"
I read out the first couple of letters
"Yeah."
I read the next couple
"No. Sorry. You're breaking up"
My end of the line was fine. I could hear the guys around him perfectly well as they talk with enthusiasm about who would get the Scottish managers job. I was starting to see why I might want to call back...
"Can you hear me now?"
"Yes that's much better"
I was a wonder how well it improved considering I didn't do anything (since I was calling from my desk phone)
I repeated the number and he managed to hear it all! Wonder of wonders.
He proceeded to ask me some questions to confirm who I was. This was followed by
"Why do you want to disconnect?"
"I don't watch it enough and I can't justify paying €18 a month for something I don't watch"
"Do you know what you get for €18 a month?!" he said with great bravado.
"Yes. The same channels that I'm not watching for €9 a month"
"Why don't you watch them?"
"I don't have the time"
"Why don't you have time?"
"Because I have a life"
I think that the line must have mysteriously gone bad again because he replied
"Is it work?"
I wonder if he use to work with the Samaritans or some other counselling service.
"Yeah" I told him. Anything at this stage to get him to disconnect me.
Then finally he agree to disconnect me in 30 days time.
Phew.
As a friend of mine said after
"People who think nothing is impossible have never tried to cancel a Readers Digest subscription".
Labels:
customer service,
satellite,
Setanta Sports,
telephone
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